Privacy Policy

Effective Date: 09/12/2024

The Osteo Effect ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website (www.theosteoeffect.com.au) (the "Website") and providing us with your personal information, you agree to this Privacy Policy.

1. What Information We Collect

We may collect the following types of personal information when you use our Website or services:

a) Personal Information

Name
Contact details (e.g., phone number, email address, postal address)
Health information relevant to your inquiry or booking (where applicable)

b) Non-Personal Information

IP address
Browser type and version
Pages visited on our Website
Cookies and usage data

2. How We Collect Information

We may collect your personal information in the following ways:

When you book appointments or fill out forms on the Website (e.g., contact or booking forms).
When you communicate with us via email, phone, or other methods.
Through cookies and tracking technologies when you use our Website.

3. Why We Collect Your Information

We collect and use your personal information for the following purposes:

To respond to inquiries or appointment requests.
To provide and manage our services, including osteopathic consultations.
To comply with legal and regulatory obligations.
To improve our Website and services.
To send promotional communications (only if you have opted in).

4. How We Protect Your Information

We take reasonable steps to safeguard your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes:

Secure storage systems.
Encryption of sensitive data where applicable.
Regular review of data protection practices.

Despite our efforts, no method of electronic transmission or storage is entirely secure, and we cannot guarantee absolute security.

5. Disclosure of Your Information

We will not sell or rent your personal information. We may disclose your personal information to third parties only:

When required by law or to comply with legal obligations.
To service providers assisting us in delivering our services (e.g., payment processors, IT service providers).
With your explicit consent.

6. Cookies and Tracking Technologies

Our Website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us analyze Website traffic and usage patterns.

You can manage or disable cookies through your browser settings, but doing so may impact your ability to use some features of the Website.

7. Third-Party Links

Our Website may include links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies.

8. Accessing and Correcting Your Information

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or outdated. To do so, please contact us using the details below.

9. Marketing Communications

We may send you promotional communications about our services if you have opted in to receive them. You can opt out at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

10. Your Rights

Under Australian privacy law, you have the right to:

Access your personal information.
Request corrections to your personal information.
Lodge a complaint about how we manage your information.

11. Complaints and Contact Information

If you have any concerns about your privacy or wish to make a complaint, please contact us at:
Dr Jena Chang, The Osteo Effect
Email: info@theosteoeffect.com.au
We will respond to your inquiry or complaint as soon as reasonably practicable.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au or by phone at 1300 363 992.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be effective upon posting to our Website, and your continued use of the Website constitutes your acceptance of the revised policy.